At 99bet, we understand that your personal information is a trust that must be taken seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your data — so you can play with peace of mind.
We don't just comply with the law — we genuinely care about the data security of every member who trusts us.
Every piece of data transmitted between your device and the 99bet servers is protected by bank-grade SSL 256-bit encryption. No third party can intercept your information while it is in transit.
Our KYC process uses an encrypted identity verification system. Documents you upload are stored in an isolated environment and accessed only by authorized personnel.
Your personal data has never been and will never be sold to any advertising company, data broker, or third party unrelated to our service operations.
All data is stored on servers protected by multi-layered firewalls, real-time threat monitoring, and automatic backups. Physical access to the infrastructure is also strictly controlled.
2FA is available to all member accounts as an additional security layer. Even if your password is compromised, no one can access your account without the second verification code.
Our operations comply with Malaysia's Personal Data Protection Act (PDPA). You have the full right to access, correct, and request deletion of your personal data at any time.
We only collect information that is strictly necessary to provide a safe, fair, and legally compliant service. There is no excessive or purposeless data collection. The following are the categories of information we collect:
We do not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required by regulatory authorities.
Every piece of data we collect has a clear and lawful purpose. We do not process your data for undisclosed purposes without obtaining fresh consent from you. Below are the primary ways we use your information:
We invest in enterprise-grade security infrastructure to ensure your data is always protected, both in transit and at rest. Our technical security measures include:
99bet does not sell or rent your personal data to any party. However, there are limited situations where data sharing is necessary to deliver our services:
All third-party partners we work with are bound by strict confidentiality and data protection agreements. We only collaborate with entities whose security standards are equal to or exceed our own.
The 99bet platform uses cookies and similar tracking technologies to enhance the user experience and ensure the security of your session. Below are the types of cookies we use:
Required for core platform functions such as login authentication, session security, and language preferences. Cannot be disabled.
Helps us understand how members use the platform so we can make meaningful improvements. Data is collected in aggregate and anonymised form.
Saving your preferences such as display theme, language, and notification settings so your experience is more comfortable on your next visit.
Used to detect suspicious login attempts, prevent CSRF attacks, and maintain the integrity of your session throughout your gameplay.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for targeted advertising.
Under Malaysia's Personal Data Protection Act (PDPA) and our own policy, you have the following rights regarding your personal data. All requests will be processed within 14 business days:
We retain your personal data for as long as your account is active or as long as necessary to provide our services. Specific retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires and there is no legal requirement to continue storage, data will be securely deleted using methods that ensure it cannot be recovered. Anonymised data may be retained longer for analytical purposes without being traceable back to you.
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist:
We are committed to responding to all inquiries transparently and in a timely manner. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
Answers to the most frequently asked questions from our members regarding data protection and privacy.