Terms and Conditions 99bet — Guide Complete Member

The 99bet platform is open only to individuals who meet the following eligibility criteria. By registering, you confirm that you satisfy all requirements below.

• At least 18 years of age at the time of registration.
• Must have full legal capacity to enter into binding agreements.
• Must not appear on any exclusion or prohibition list maintained by relevant authorities.
• Must not register on behalf of another person or corporate entity without written authorisation.
• Must not hold more than one active account on the 99bet platform at any one time.

99bet reserves the right to request verification documents at any time to confirm member eligibility. Accounts that fail to submit the required documents within the specified period may be temporarily suspended until verification is complete.

Each member is permitted to hold only one active account. Multiple account registrations by the same individual are strictly prohibited and may result in closure of all related accounts along with forfeiture of balances.

During registration, you are required to provide accurate, complete, and up-to-date information. The information required includes:

• Full name as stated on official identification documents.
• A valid date of birth for age verification.
• An active email address that you fully own.
• An active Malaysia mobile phone number.
• A strong and unique password for this account.

You are solely responsible for maintaining the confidentiality of your login credentials. All activity occurring in your account is your responsibility, unless it can be proven that access occurred without your knowledge or consent due to negligence on the part of the platform.

The KYC (Know Your Customer) process must be completed before your first withdrawal is processed. Accepted documents include a Malaysia identity card, passport, or government-recognised official documents.

99bet accepts deposits and processes withdrawals via supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Maybank2U, and USDT. All transactions are processed in Malaysian Ringgit (MYR), except crypto transactions which use current market rates.

• Minimum deposit: RM10 for e-wallet and FPX methods.
• Deposits are processed instantly upon confirmation from the payment provider.
• Withdrawals are processed within 1–3 business days depending on the chosen method.
• The withdrawal method must match the deposit method used.
• Daily and weekly withdrawal limits depend on the member's account verification level.

Any attempt to process transactions using third-party accounts or fraudulent payment information will result in account suspension and a report to the relevant authorities. 99bet reserves the right to withhold withdrawals for compliance review purposes without prior notice if suspicious activity is detected.

All bonuses and promotions offered by 99bet are subject to rollover requirements and validity periods stated on the Promotions us. By accepting any bonus, you agree to the specific terms and conditions associated with it.

• Welcome bonuses are only eligible for first-time registering members.
• The rollover requirement for each bonus is clearly stated on the relevant promotions page.
• Withdrawals cannot be processed until all active bonus rollover requirements have been fully met.
• Bonuses are non-transferable, cannot be directly converted to cash, or used by another account.
• 99bet reserves the right to void bonuses if any abuse or misuse of promotions is detected.
• Bonuses offered to new members cannot be reclaimed after the specified period has expired.

99bet reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice. Any changes will not affect bonuses already received and currently undergoing rollover.

All games available on the 99bet platform must be played according to the established rules. Game results are final and cannot be disputed unless verifiable evidence of a technical failure exists.

• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• Collusion between players to manipulate game outcomes is a serious offence and may result in permanent account closure.
• In the event of a technical disruption during gameplay, 99bet will review server records and make a decision based on available data.
• Wins obtained through fraudulent means or exploitation of bugs will be voided.
• All Live Dealer games are operated by professionally trained human dealers under full supervision.

In the event of a dispute regarding game results, members must submit a complaint within 72 hours of the incident. Late complaints will not be considered. Our dispute resolution team will review game recordings and server data before reaching a final decision.

Member data security is our absolute priority. The 99bet platform uses multi-layered security infrastructure to ensure your information and funds are always protected.

• 256-bit SSL encryption is applied to all communications between your browser and our servers.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• A real-time monitoring system is active 24/7 to detect suspicious login activity.
• Member funds are held in accounts segregated from the company's operational funds.
• Personal information is not shared with third parties for marketing purposes without your consent.

For more details on how we collect, process, and protect your personal data, please refer to our Privacy Policy detailed page. The Privacy Policy forms part of the overall agreement between you and 99bet.

Members may close their account at any time by contacting our support team. 99bet also reserves the right to suspend or close accounts in specific situations to protect the integrity of the platform.

• Violation of these terms and conditions may result in immediate suspension without notice.
• Identity fraud, money laundering, or any other illegal activity will be reported to the relevant authorities.
• Accounts inactive for 12 consecutive months may be automatically closed.
• Any remaining balance in an account closed by the member will be processed within 14 business days.
• Accounts closed due to serious violations may not be eligible for balance recovery, subject to investigation.

Members who register for the self-exclusion program via the Responsible Gaming will not be permitted to create a new account during the selected break period.

The 99bet platform is provided "as is" and "as available." While we make every effort to maintain uptime and service quality, there are situations beyond our control that may affect platform operations.

• 99bet is not liable for any losses arising from internet service disruptions or technical issues beyond our control.
• Our liability will not exceed the total amount you have deposited within the 30 days prior to the claim.
• We do not guarantee that the platform will be entirely free from technical disruptions at all times.
• Changes to laws or regulations affecting our operations are beyond our control and may result in service changes.

These terms and conditions are governed by applicable law, and any dispute that cannot be resolved through negotiation will be referred to the designated dispute resolution mechanism. If any provision in this document is found to be unenforceable, all other provisions remain in full force and effect.